We understand! Sometimes you need to return an item if it isn't quite right for you- you can return unworn items from your online web order with all original labels attached within 14 days of the date on your invoice for refund.
Items Purchased Instore
Item/s purchased in-store can be exchanged only within 14 days as long as they are unworn and have labels attached. You may exchange your item/s or take a credit note that will be valid for 6 months.
Items bought as Christmas 2022 Gifts can be exchanged in store on or before Mon 9th Jan 2023 with a valid gift receipt.
Please send postal returns toBond
719 Wilmslow Rd
Instore returns: if you wish to drop your online parcel off at our Wilmslow Rd store you can do so within 14 days of placing your web order. Your parcel will be passed over to our web team. Bond store staff are unable to refund your item in store.
Our Returns Policy:
We hope you’re always happy with your web order but in the event that you’re not 100% satisfied, we will refund any item you are unhappy with when it is returned to us in a perfect, saleable condition within 14 days of the date the order is dispatched. All tags must be attached to the item.
Due to hygiene reasons, we can't offer refunds on pierced jewellery or facemasks.
When returning an item to us, please ensure it is in its original packaging and do not remove or tamper with any labels/tags.
How do I return an item?
1- Repack item/items being returned in original packaging with original labels and tags still attached. Labels must not have been cut off. (There must be no make up, fake tan, deodorant marks, pet hairs or smell of cigarette smoke on clothes you wish to return). We won't refund any item returned to us imperfect.
2- The method of delivery for returns is up to the customer. We don't offer free returns. For your own security, a tracked method is advised. Please keep a certificate of posting as proof of your return for your own records.
3- Once we have received your return we will inspect it and you will be notified during this process with regard to the status of your request.
Web returns should be addressed to:
719 Wilmslow Road
How much does it cost to return an item?
The cost of your return depends on the method you choose to return the items to us.
Please note: If your item is damaged or faulty, and it is the only item on your order, we will refund your postage costs. For faulty goods, Bond will only refund the cost of Royal Mail/Post office 2nd Class delivery.
If you have kept any items from your Bond delivery, we will not be able to refund your postage. We will be entitled to recover any direct costs of having to recover products from you and in this instance we may deduct such costs from the amount re-credited to you in the refund.
How do I return a faulty item?
If you have received a faulty item and would like a refund, please send us an email at firstname.lastname@example.org
Once you have notified us about your faulty item, please follow instructions in the above section ‘How to return an item’.
We will examine the faulty product and be in touch. Please allow 14 days from the day the parcel is posted back to us for an update on your refund progress.
Although you can return your web item to our store at 719 Wilmslow Road, M20 6WF you cannot receive a refund in store.
All refunds are processed via our head office and via your original payment method online and not in store. Your refund will usually be processed within 1-2 working days after you drop your item off with us. For example if you bring your item to store on Friday it will usually be refunded (dependant on checks) on the following Monday.
Please do not drop off your item at our Burton Road West Didsbury location.
How long will my refund take to be processed?
When returning a product we will email you with confirmation of your entitlement for a refund within 14 days from the day the parcel is posted back to us. Generally this happens a lot sooner though!
For the refund to enter your account, please allow up to 14 days from the first email sent by you to notify us of the return.
Faulty items will be refunded, including 2nd class delivery charges for sending the item. Please note, if there is more than the faulty item being returned at the same time, the delivery charge will not be refunded.
We ask you to retain certificate of posting for returned goods in the event that we do not receive them, as we will ask for this as proof of postage. Bond reserves the right to refuse a refund if you are unable to provide us with this documentation.
Any refunds are issued using the same method of payment originally used for purchase of goods.
Exchanging an item
Unfortunately Bond doesn’t currently offer exchanges. We are happy to process a refund if customers want to return an item using the guidelines above, and re-order an alternative item if they wish to do so, however the two transactions are separate.